Política de reembolso
We want you to be fully satisfied with your ORYX purchase.
If you are not completely satisfied, we offer returns under the following conditions.
Return Window
You may request a return within 14 days of receiving your order.
Items must be:
- Unworn
- Unwashed
- In original condition
- With tags attached
Non-Returnable Items
We do not accept returns on:
- Final sale items
- Gift cards
- Used or damaged items
- Items returned after 14 days
How to Request a Return
To request a return, contact us at:
Include:
- Order number
- Reason for return
- Photos (if item is defective)
We will provide return instructions once your request is approved.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
- Refunds will be issued to your original payment method
- Processing time: 5–10 business days
Shipping costs are non-refundable.
Exchanges
We currently replace items only if they are:
- Defective
- Damaged
- Incorrect